OVERVIEW

THE PROCESS FOR DESIGNING, MANUFACTURING AND MANAGING THE END-TO-END LIFECYCLE OF CLOTHES AT WORK IS NEVER EXACTLY THE SAME TWICE. WHETHER YOU ARE THE INDIVIDUAL END-WEARER OF A UNIFORM, THE UNIFORM’S BRAND OWNER OR RESPONSIBLE FOR YOUR COMPANY’S INTERNATIONAL BUSINESS OPERATIONS AND PROCUREMENT – ONE SIZE DOES NOT FIT ALL.

jSD’s APPROACH, RESOURCES AND OPERATIONS ARE SET UP TO ORGANISE WITH FLEXIBLE EFFICIENCY AROUND THE VERY DIFFERENT NEEDS AND OPERATIONS OF EACH CLIENT’S SPECIFIC SECTOR, BUSINESS, BRAND AND END-WEARER.

AN OVERVIEW OF ALL THE TASKS AND DIFFERENT DELIVERABLES THAT MAKE UP THIS END-TO-END LIFECYCLE CAN NEVERTHELESS BE BROADLY UNDERSTOOD WITHIN THE FOLLOWING FOUR STAGES.

RESEARCH + DESIGN:

All successful projects for designing, manufacturing and the on-going distribution of Clothes at Work begin with listening, learning and observing. This research stage is absolutely critical to a wearer-driven design approach that excels at meeting each different client’s specific brand, business and operational needs.

jSD’s 360º research practices include:

extensive end-wearer interviews and [when possible filmed] observation at work
job-specific dynamics
client stake-holder interviews, including brand owners, human resource, procurement and operations
report data analysis for current and prior designs, including durability
a competitor and sector trend/insights review
full on-the-job brand immersion by jSD designers

To this research process, jSD brings an unrivalled wealth of talent and experience: from award-winning designers and industry-leading product developers to a flexible network of tried and tested manufacturers. All these specialist capabilities and partners work closely with the jSD Creative Designers from the outset of every project.

CLIENT + WEARER ENGAGEMENT

jSD moves fast to share initial design concepts with clients, including brand, colour, trim, trend and fabric mood boards. This ensures a clear alignment between the client’s brief and jSD’s understanding from the project’s outset and helps facilitate continued input from end-wearers into every design iteration. In this way jSD never loses sight of the wearers’ real work, cultural, gender, maternity and other diverse needs plus each client’s unique brand expression and other practical, financial and operational imperatives. These are the inputs, inspirations and yardsticks of jSD’s design success.

3D VISUALISING

As the creative designs develop, jSD uses 3D visualising software to enable everyone engaged on the project to gain the clearest sense of how the final garments will look and function in a real-world work and brand environment.

WEARER TRIALS

jSD Product Development works closely with the jSD design team. This means that as soon as creative designs have been agreed, jSD can have patterns cut and refined to machine a full range of samples of every garment, including final fabrics and trim. Nothing is left to chance, and collaboration continues in the form of rigorous, on-the-job Wearer Trials. In this way, clients and end-wearers remain engaged throughout the Research and Design process, and further refinements of the designs can be undertaken by jSD Creative Designers as required or inspired by these trials.

END-TO-END OVERSIGHT

After final designs and every detail of fabric and fabrication have been agreed, jSD Product Development take over the project lead to ensure that the best partner is identified for each item from our tried, tested and trusted network of outstanding international and domestic UK manufacturers.

The production team make sure quality is retained at every turn and specifications never compromised. From research through design to development, manufacture, roll-out and beyond, jSD clients benefit from this end-to-end oversight throughout the lifecycle of Clothes at Work.

ON-GOING FEEDBACK

Independent research shows the major impact that uniform design can have on wearer well-being, which in turn impacts productivity, staff retention & brand expression – all critical to business value. That’s why jSD’s creative design process starts and ends with the wearer.
Only it never ends. jSD puts in place the mechanisms for on-going wearer engagement and client feedback to feed a culture of constant improvement.

DEVELOPMENT + MANUFACTURE:

The jSD Product Developers lead a team that includes garment and fabric technicians, pattern cutters and highly experienced manufacturing professionals. This team is engaged from the outset of every project to support the designers with insights and technical innovation, including specialist expertise from jSD’s supply-chain network.

As soon as creative designs have been agreed, Product Development cuts and refines the patterns needed to machine a full range of samples of every garment, including final fabrics and trim. These samples are then used in the Wearer Trials described above. Final creative designs agreed, jSD Product Development take over the project lead to ensure that quality is retained at every turn and specifications never compromised throughout production.

jSD’s PROVEN SUPPLY-CHAIN

Independent research shows the major impact that uniform design can have on wearer well-being, which in turn impacts productivity, staff retention & brand expression – all critical to business value. That’s why jSD’s creative design process starts and ends with the wearer. Only it never ends. jSD puts in place the mechanisms for on-going wearer engagement and client feedback to feed a culture of constant improvement.

Jermyn Street Design matches each garment in each project to the ideal partner within our domestic and international supply-chain network. All share our Jermyn Street Design commitment to sustainability, quality and ethical standards.

KAM GILL jSD PRODUCTION MANAGER

MADE-TO-ORDERS

In addition to cost-effective production without compromise, jSD’s manufacturing operations are set up to handle all “Made-To-Orders” with great efficiency. The success of any uniforms project is, in large measure, defined by the ability to meet exceptional needs and outliers as well as to set exceptional standards. Yes, no-one is uniform.

COMPETITIVE PRICES + FLEXIBILITY

Two further advantages of jSD’s large and robust domestic and international supply chain are highly competitive prices and flexibility. A policy of dual sourcing on large volumes is just one example of the company’s valuable experience at managing both risk and costs for clients.

QUALITY, ETHICS + SUSTAINABILITY

jSD’s Supplier Manual demands that contracted companies all meet the most exacting standards and specifications. jSD suppliers sign up to stringent manufacturing criteria not only in terms of quality but also ethical, social and environmental standards too. Thanks to regular factory audits and in-person site visits by jSD management, clients can be sure their brand values are safeguarded by jSD’s own.

We chose Jermyn Street Design for their strategic fit with us... You feel the passion and dedication in the way they deliver.

EUROSTAR

ROLL-OUT + BEYOND:

Tireless client-driven commitment equipped with cutting-edge technology. That is how Jermyn Street Design Account Managers work to plan and oversee every detail of design, production and distribution for our clients – giving them confidence that the individual wearer’s needs will be met every time.

LUCY SMITH jSD CLIENT SERVICES DIRECTOR

LISTEN, ADAPT, LISTEN AGAIN

A dedicated and experienced Account Manager is appointed to every jSD client as their first point of contact. That’s how jSD builds a strong strategic and operational understanding between its cross-capability teams and each client’s unique brand and business needs.

The key skill all jSD Account Managers possess is to listen. They listen hard in order to lay out different options clearly for each client at every stage of a project and to organise the jSD resources, operations and the entire life-cycle of Clothes at Work around each client’s own specific operations, priorities and in-house resources.

Listening hard, communicating clearly and adapting in this way starts at the Research and Design stage, including Wearer Trials; it continues during Development and Manufacture, including pricing, lead times and issues like Sustainability; and it is absolutely critical for a successful Roll-Out of any new design. From staff road-shows to sizing guidance and on-line ordering to the packaging and all other communications around ordering and delivery, the Account Manager tunes into the needs and aspirations of the client and individual end-wearers to make Roll-Out an inclusive and motivating, brand-building experience for all.

But listening doesn’t stop at launch. jSD Account Managers go on listening to clients, end-wearers and the data so that the cross-capability team can continue to adapt, innovate and manage supply for the client with maximum predictive efficiency.

ORDERING + SMART STOCK CONTROL

jSD’s advanced, easy-to-use online ordering system is customised to the specific ranges, branding, sizing requirements and other end-wearer needs of each client, whether distributed through by jSD in bulk to a client’s own hub or hubs or packaged and sent directly by jSD to each individual wearer. The Account Manager leads the team to support as required and to carry out the fully outsourced operation including all aspects of online orders, tracking and fulfilment. The same ordering system also automatically uploads all orders into jSD’s Prima Solutions stock management system.

This smart stock management technology has been customised for the specific demands and lifecycle of Clothes at Work. It allows the Account Manager and client to monitor real-time stock levels, predict demand accurately and schedule production with optimal efficiency and reliability. The client is kept informed at every turn to give them total confidence that the right stock will always be available for all staff.

And the jSD team is always available to clients – and where required end-wearers too – via email, online chat and dedicated helplines.

END-OF-LIFE DISPOSAL

Critical to the success of any full lifecycle for Clothes at Work is the need to design for, plan and manage responsible end-of-life disposal. jSD’s Account Managers provide access to jSD’s valuable cross-client and cross-industry learnings and advanced practices around Sustainability, including Sustainability Audits and Workshops as part of a Green Thread Sustainability Initiative developed in close partnership with existing clients.

The jSD skill set extends to friendly and proactive customer support and account management.

DAVID LLOYD LEISURE

LOGISTICS + DISTRIBUTION:

The well-being and needs of hundreds of thousands of employees wearing our award-winning bespoke uniforms, corporate clothing and other custom workwear in 80-plus countries around the globe... That is the ultimate measure of our success through working with over 50 world-leading brands.

JEFF SMITH JERMYN STREET DESIGN CHAIRMAN

PROVEN PARTNERSHIP

jSD ships, stores, manages and distributes every item of uniform we create. And distribution can be in bulk to a client’s own hub or hubs or packaged and sent directly to each individual wearer.

jSD’s long-standing strategic partner for international warehousing and logistics is Davies Turner; and all garments manufactured outside the UK or outside the client’s domestic market are shipped directly to Davies Turner’s bonded warehousing.

Once cleared through customs, these garments are all transferred to Davies Turner’s flexi-space bulk hanging and racking facilities, where they are booked in and then audited by in-house jSD quality control staff. Every client’s stock is kept on dedicated hanging rails, order-pick face shelving or [for boxed items] palletised; and the jSD warehouse team directly oversees the picking and packing of all subsequent orders to be sent out – both bulk and individual.

ADVANCED TECH FOR RELIABILITY + EFFICIENCY

Davies Turner’s barcoding enables and assures the highest levels of accuracy; and jSD also operates a further double-check system on every dispatch. Not surprisingly, return rates due to miss-picking are a remarkable <0.5% across all jSD clients and all markets.

Throughout this process, DAVIES TURNER’S technology interfaces directly with jSD’s Prima Solutions system; and all orders, whether in bulk or individually packaged/delivered to the end-wearer, are tracked via jSD’s online ordering system.

Prima Solutions technology enables the Account Manager of every jSD client to monitor, predict and manage stock levels with maximum reliability and efficiency. jSD can also provide bespoke reporting to clients using SAP Business Objects.

Davies Turner’s robust international partnerships and flexi-space warehousing enable jSD to adapt operations in perfect step with every client’s shifting demands – whatever the scale, wherever the wearers.

jSD... reflect the new global World Duty Free brand perfectly.
They drive forward each redesign and make the process so easy for us – it’s a great 15-year partnership.

WORLD DUTY FREE

CLOTHES AT WORK : A GUIDE DOWNLOAD HERE >>